Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Exchanges & Returns

We offer exchange or refund within 14 days of delivery arrival. Your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all packaging intact. Items not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible. Item must be shipped back to us within 14 days of confirming the return with us.

If you require an exchange or refund, please send us an email at support@sparkedc.com and we will provide you with instructions. If the request is due to defective or damaged product, please provide description and photographs of the problem. Please note if the return or exchange is due to change of mind, or issues encountered where the information is available in the product description, you will be responsible for return shipping costs.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be submitted by us within 3 working days. The actual date of receiving the returned funds will depend on the processing speed of the financial intermediary and your banking institution.

Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be exchanged or refunded unless defective.

Non-Refundable Situations

We are not responsible for refunds if:

• Packages are refused due to high duties and taxes.
• Packages can not clear customs because of restrictions.
• Items that are missing because they are confiscated by Customs.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@sparkedc.com.